FAQs

Lessons & Policies

All lessons except for the Pre Swim Team are 30 minutes long.
Our month-to-month lessons run continuously, with no fixed sessions. Pause or stop anytime.
Any time. Fill out the online registration form. Then, call our office to schedule your first lesson.
The fellow students in your child’s class are of similar age and abilities in the water.
  • In case of illness, call or text (714) 423-3849 & refrain from attending until symptoms resolve.
  • For missed lessons, please notify us at least 4 hours in advance to qualify for a make-up lesson.
Enrolled swimmers can receive ONE monthly make-up lesson as a courtesy, valid for one year from the canceled lesson date. Schedule on the desired day, while actively enrolled. Available 7 days a week.
If a group class has only one or two students, as always, we do reserve the right to consolidate that class.
  • Check in at the front door for attendance and turn in your family waiver form.
  • Encourage your child to use the restroom before lessons.
  • Walk your child out to the color designated teaching station at class time.
  • During lessons, you can sit in a chair or bench near your child’s class. Please do not leave the facility during lessons. For safety, parents are asked to keep their eyes on their child at all times before, during, and after the swim lesson.
Just give us a call and we will take care of your individual needs to withdraw from your classes.
At any time you can add a day to your existing schedule by contacting us or login to your online portal. You may either add a recurring day to return to each week, or a single lesson for the day. Note that a single lesson can only be scheduled for the current date.)

Get Ready For Lesson

Find your Swimmer ID / QR code on the client portal. Either print and bring with you or take a picture on your phone and save it to scan in. You will be scanning in each time you come to the swim center. Towels, swimsuits, and change of clothes are all you need for the lessons.
Our address is on 6th street, but our entrance is behind our building on 7th. It is easy as long as you are aware of it! Please look at map provided in Portal or contact us.

Swimming Expectations

Lessons are 30 minutes long and we encourage swimmers to attend each week for consistent learning opportunities.
Our group lessons have a low instructor/student ratio. Therefore, our group lessons are very effective. Swim activities are geared toward total group participation and children tend to learn from one another.

Private lessons will provide your child with more individualized attention and instruction. Some parents prefer private lessons and we often recommend them for example for children who have had negative past experiences in the pool or children who may have difficulty concentrating if others are present.
We encourage students to swim with us once or twice per week to enhance their learning experience at the pool.
Mastering the goals of the class is how swimmers graduate to the next level. Progress rates may vary among children due to factors like fear, athleticism, etc. After completing the goals of their current swimming level, your swimmer will be evaluated to move onto the next level.

Fees & Schedule

An annual fee that aids the cost of administrative expenses. Registration fees are non-refundable.
Swim fees depend on the number of lessons your swimmer signs up for. Monthly charges may vary based on the lesson days, accounting for closed dates.
If you join mid-month, you’ll pay a prorated amount for the current month and the full amount for the next month via credit card or cash. Provide your preferred payment details to enroll in the automatic billing system.
Text or call us with your preferred days and times for weekly swimming. Our friendly staff will work with you to create a schedule that meets your needs, making swimming accessible for everyone.
If your scheduled swimming day lands on a holiday or any of our closed dates, you will not be charged.
You can change days or times when you find a convenient spot by calling or texting our office.

Programs & Instructions

Just ask us. While we can't guarantee a particular teacher due to schedule changes, we aim to accommodate preferences. We’ll provide advance notice of any adjustments, as we understand the importance of matching teaching styles with student needs.
We offer the highest quality instruction available. Our students are encouraged to enjoy the water while steadily progressing in stroke technique development. Our instructors are highly qualified and enjoy teaching children. They remain calm and focused in every lesson.

Client Portal

Click Register on our website and follow the prompts.
Call our office @ 951.739.4300 or text us @ 714.423.3849.
Log In to your account. Under swimmer details, select add swimmer.
On the Portal Sign In page, select Forgot Your Password and follow the prompts. Not receiving an email? The email address on file may need to be confirmed. Select “resend email confirmation” to get this set properly.
Log in to the Portal. On my dashboard, you can download the Swimmer ID/ QR codes.
Log in to the Portal. Select the Forms tab.
Log in to the Portal. Under the Payment Details Tab, select Pay Invoice.
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